How long does the entire process take?

Most straightforward claims are resolved within 2 to 8 weeks. If the airline disputes the claim and legal action is required, it can take 3 to 6 months. We keep you updated at every stage.

What documents do I need to submit?

At minimum, your flight details (airline, flight number, date). Booking confirmation and boarding pass are helpful but not required. We can often retrieve information using your booking reference.

What if the airline refuses to pay?

We escalate to the relevant national enforcement body. If that doesn't resolve it, we initiate legal proceedings through our partner law firms. All legal costs are covered by Avioza.

How much does Avioza charge?

We operate on a strict no-win, no-fee basis. Our commission is 25% of the compensation amount, deducted only when we successfully recover your money. No hidden fees.

Can I claim for a flight from several years ago?

In most EU countries, you can claim for flights up to 3 years old. Some countries allow longer (UK: 6 years). Enter your flight details and we'll check the applicable time limit.

What types of flights are covered?

All flights departing from an EU airport (any airline), and flights arriving in the EU if operated by an EU-registered airline. This includes connecting flights, charter flights, and codeshare flights.

What about weather delays?

Airlines are exempt for genuine "extraordinary circumstances" like severe weather. However, many airlines incorrectly classify technical problems as extraordinary — we challenge these. Even in weather delays, you're entitled to meals and accommodation.

Can I claim for multiple passengers?

Yes. Each passenger with a confirmed seat is entitled to their own compensation, including children. A family of four on a delayed long-haul flight could claim up to €2,400.

Simple 4-Step Process

How Avioza Works

Getting your flight compensation should be simple. We handle everything — from checking eligibility to negotiating with the airline. All at no upfront cost.

3 minutes to submit

No Win, No Fee

15,000+ claims processed

Check Your Eligibility

Takes less than 2 minutes

Enter your flight details and our system instantly checks whether your flight qualifies for compensation under EU Regulation 261/2004.

Covers delays of 3+ hours, cancellations, and denied boarding

Flights departing from or arriving in the EU on an EU airline

Valid for flights up to 3 years old

Instant assessment based on real flight data

Check Your Flight

Submit Your Claim

Simple online form

Provide your personal details and booking reference. Sign a digital power of attorney so we can act on your behalf. We review and confirm within 24 hours.

No complicated paperwork — just a simple form

Upload booking confirmation and boarding pass if available

Digital signature — no printing or scanning needed

We verify all details and confirm your claim within 24 hours

We Negotiate With the Airline

Our legal team takes over

Our aviation law team contacts the airline directly with supporting evidence and legal arguments. If they refuse, we escalate to enforcement bodies or take legal action.

Direct communication with airline claims departments

Full legal analysis with EU law references

Escalation to national enforcement bodies if needed

Legal proceedings if necessary — all costs covered

Get Your Compensation

Money in your account

Once the airline agrees to pay, we transfer your compensation directly to your bank account minus our 25% commission. If we don't succeed, you pay nothing.

Direct bank transfer to your account

Only 25% commission on successful claims

If we don't win, you pay absolutely nothing

Typical processing: 2–8 weeks

Compensation Amounts

How Much Could You Claim?

Compensation amounts are fixed by EU law based on flight distance

€250

Per passenger, per flight

Under 1,500 km

e.g., London to Paris

€400

Per passenger, per flight

1,500 to 3,500 km

e.g., Berlin to Madrid

€600

Per passenger, per flight

Over 3,500 km

e.g., Amsterdam to New York

What You Need to Get Started

Flight details

Airline name, flight number, and date of travel

Booking reference

Your PNR or booking confirmation number

Disruption type

Delay (3+ hours), cancellation, or denied boarding

Contact details

Name, email, and preferred payment method

Good to Know

You do NOT need your original boarding pass

E-tickets and email confirmations are sufficient

We can retrieve flight data from your booking reference

Claims can be filed for each passenger individually

Children and infants are also entitled to compensation

FAQ

Frequently Asked Questions

Everything you need to know about the claims process.