Payment Policy

Our payment policy outlines the process for receiving compensation for flight delays, cancellations, and other disruptions covered under EU Regulation 261/2004, UK261, and other applicable laws. We are committed to ensuring a transparent and efficient payment process for all successful claims.

Key Points

• Personal information and bank details are required to process your compensation
• Our service fee is deducted from the compensation amount received
• Compensation is transferred to your personal bank account after successful claim resolution
• We securely handle all personal and financial information in compliance with privacy regulations

This policy explains the information we need from you, how we handle payments, our fee structure, and your responsibilities in the compensation process. Please read through each section carefully to understand how payments work for your flight compensation claim.

To transfer your compensation, we require your personal bank account details and identification documents. This information is necessary to fulfill our agreement and ensure the compensation reaches the correct recipient.

Required Bank Information

We typically require the following bank account details:

• Bank name
• Full name of the account holder (beneficiary)
• Account currency
• Account number or IBAN
• SWIFT/BIC code

Additional information may be required depending on your location and bank requirements.

Identification Documents

We may request a copy of your passport or other government-issued identification to verify your identity before processing the payment. This is to comply with financial regulations and protect against fraud.

Information Disclosure

Your bank account details may be disclosed to the airline, consumer protection bodies, courts, and other third parties for the purpose of receiving compensation or if required by law.

We take the security of your personal and financial information seriously and implement appropriate measures to protect it. All data is processed in accordance with our Privacy Policy.

Avioza operates on a success-based fee model, meaning you only pay if we successfully secure compensation for you. Our fees are transparent and are deducted from the compensation amount received.

Standard Service Fee

Our standard service fee is 25% of the compensation amount received from the airline, plus applicable VAT.

Fee Example

For a standard claim resulting in €600 compensation:

• Compensation amount: €600
• Service fee (25%): -€150
• Amount you receive: €450

All fees are automatically deducted from the compensation amount before transfer to your bank account. You will never be asked to pay any fees upfront or if your claim is unsuccessful.

Once we receive compensation from the airline, we will notify you immediately and request your bank details if we don't already have them. The compensation amount (minus our service fee) will be transferred to your personal bank account.

Important Note: Bank transfers may incur additional fees from intermediary or receiving banks. These fees are not controlled by Avioza and are the responsibility of the client. International transfers may take additional time depending on your location.

We reserve the right to define the most appropriate transfer method based on your location, the compensation amount, and other factors to ensure efficient and secure payment processing.

As a client, you have certain responsibilities and obligations regarding the compensation process. Understanding these obligations will help ensure a smooth and efficient payment experience.

Provide Accurate Information

You are responsible for providing accurate and complete bank account details and personal information. Incorrect information may result in payment delays or transfers to the wrong recipient.

Respond to Requests Promptly

When we request information or documentation needed to process your payment, please respond promptly. Delays in providing requested information will extend the payment timeline.

Claim Expiration

If you do not provide the requested information for compensation transfer within 6 months of our request, your right to compensation may be forfeited. We will make reasonable attempts to contact you using the information you've provided.

Keep Contact Information Updated

Ensure your contact information (email address, phone number) remains current so we can reach you regarding your compensation. Update your profile if any of your contact details change.

Client Responsibility Statement

By submitting a claim with Avioza, you acknowledge that you have read and understood the payment policy, including your responsibilities regarding information accuracy, responsiveness, and claim expiration.

Our payment processing activities comply with all applicable financial regulations and privacy laws. This section outlines the legal framework governing our payment policy.

Legal Framework

Anti-Money Laundering Compliance

We adhere to anti-money laundering regulations, which is why we may request identification documents and proof of bank account ownership before processing payments.

Data Protection

All personal and financial information is processed in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws. Please refer to our Privacy Policy for full details.

Financial Record Keeping

We maintain records of all financial transactions as required by law. These records may be subject to audit by relevant financial authorities.

Legal Jurisdiction

Any disputes regarding payments shall be resolved according to the laws specified in our Terms of Service.

Legal Disclaimer

This payment policy is subject to change. Any significant changes will be communicated to clients and updated on our website. Continued use of our services constitutes acceptance of the current payment policy.

For questions about our payment policy, please contact our support team.